Refund policy

Refund Policy

We stand behind PestPulse with a 90-day money-back guarantee. If you're not satisfied, we'll make it right.

90-day money-back guarantee

You have 90 days from delivery to try PestPulse in your home. If you're not happy with your purchase, contact us at contact@pestpulse.co with your order number and we'll guide you through the return process.

How refunds are calculated

Refunds are issued to your original payment method for the amount you actually paid for the returned items (i.e. the discounted price shown on your order confirmation, not the pre-discount list price). Free promotional items included with a bundle must be returned with the order for the full refund to apply.

Return conditions

• Contact us first — we'll confirm the return address and instructions. Please don't send parcels back without contacting us.
• Items should be returned complete and in reasonable condition.
• Once your return is received and inspected, we'll process your refund within 5–10 business days. Your bank may take a few additional days to post it.

Damaged, faulty, or incorrect orders

If your order arrives damaged, faulty, or doesn't match what you ordered, email us within 14 days of delivery with your order number and a photo of what you received. We'll offer you a replacement or a full refund — whichever you prefer. Your statutory rights are not affected.

Order cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel and refund it in full. If it has already shipped, the standard return process above applies.

Contact

PestPulse, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
contact@pestpulse.co