Shipping policy

Shipping Policy

We keep shipping simple: free tracked delivery on every order, dispatched fast, delivered fast.

Where we deliver

We currently ship to the United Kingdom, United States, Canada, Australia, and Ireland.

Processing time

Orders are processed and dispatched within 1–2 business days of being placed. Orders placed on weekends or public holidays are processed the next business day.

Delivery time

Standard delivery takes 2–6 business days from dispatch, depending on your country and region. During busy periods (sales, holidays) delivery can occasionally take a few days longer.

Shipping cost

Shipping is FREE on all orders — no minimum, no hidden fees at checkout.

Tracking

You'll receive a tracking number by email as soon as your order ships. Tracking events can take up to 24 hours to appear after the label is created. You can also check the status of your order anytime via our Track your Order page.

Delays and lost parcels

If your tracking hasn't moved for more than 5 business days, or your parcel appears lost, contact us at contact@pestpulse.co with your order number. We'll investigate with the carrier and make it right — replacement or refund if the parcel is confirmed lost.

Wrong address

Please double-check your delivery details at checkout. If you notice a mistake, email us immediately — we can usually correct the address before dispatch. We cannot be responsible for parcels delivered to an incorrectly entered address after dispatch, but we'll always do our best to help.

Contact

PestPulse, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
contact@pestpulse.co